Our complaints commitment
Our staff & volunteers will always do their best to ensure that we provide our Members, service users and partner agencies with high quality products and customer service. However, we accept sometimes things go wrong and if they do we want to hear about it.
If you are not satisfied with something we do, have done or have not done then get in touch and we will investigate your complaint as soon as possible. If we have done something wrong we will want to put it right. Our Complaints Policy is designed to do this as quickly as we can and to keep you informed.
Copyright © 2020 Jubilee Tower Credit Union - All Rights Reserved.
We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulatory Authority.
FRN 213662 | Registered Credit Union No. 450c
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